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Please choose a question category:
- General Questions
- Placing a message
- Further Help – with my Message
- Payments/PayPal
- Viewing messages
- Amending messages
- Cancelling messages
- Invitation to place a comment prior to going live
- Comments on message
- Your Account
- Technical Help
- General Help
- Terms & Conditions
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| Q. |
I have concerns over something I’ve seen or read on the site |
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If you have concerns over someone else’s message please contact us immediately with your full reasons by clicking here. |
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| Q. |
I cannot Login or access My Account! |
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If you have just entered the site then the easiest way to test for a fault is to have your password resent to you.
You can obtain this by clicking on ‘Login’ and it will ask you the question ‘Forgotten your password?’ Just follow the link and it will take you through the procedure to have your password sent to your email address.
Once you have your new password, try logging in again, you can then change your password in the ‘My details’ section of ‘My account’.
OR if you were already on the site prior to trying 'My account'
it may be that your time on the site has expired, by exceeding the safety limits set on the site, to reset it you will need to Logout and then Login again.
If the problem continues please contact us by clicking here. |
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Can I give someone my personal details? |
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No, any messages or comments containing personal information such as addresses, telephone numbers, will be removed for your safety. |
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Can I contact someone from the site? |
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You may ‘Add Comments’ to their message, but please note that these must NOT contain personal information such as addresses, telephone numbers. All messages with personal details will be removed for your safety.
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Where has this message gone? |
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The person placing a message has the option to place the message for 1 week up to 4 weeks after the start date, so it may be gone!
If you are the person who placed the message – this message will be viewable for at least 3 months after it has expired in ‘My account’, at any time this message can be easily placed again through the 'Duplicate message' option.
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| Q. |
I have found my picture on someone else’s message |
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If you have concerns over someone else’s message please contact us immediately with your full reasons by clicking here.
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| Q. |
I have a great idea for the site |
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We are always interested in any suggestions or ideas you may have for the site. Please contact us by clicking here.
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| Q. |
I have a question not answered by the FAQ |
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If you have a question not covered here, then please contact us and we will try answer it as soon as possible.
Please contact us by clicking here. Please note that replies may take up to 24 hours at busy times.
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I have feedback about the site |
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Customer Satisfaction is very important to us. We work hard at trying to provide a good service, if you have any comments we would be very interested to hear them.
Please contact us by clicking here. |
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